Galeana Automotive Group Websites Policies.
These policies apply to the following websites.
www.galeanasc.com,
www.2buykia.com,
www.galeanachrysler.com
www.galeanachryslerjeep.com, www.galeanaimport.com,
www.saturnofwarren.com,
www.saturnoflakeside.com,
and www.vandykedodge.com
Galeana Automotive Group
These websites are owned and operated by the
following group of dealerships.
Galeana Chrysler Jeep,
Galeana
Kia,
Galeana
Chrysler,
Galeana
Imports,
Saturn
of Lakeside,
Saturn
of Warren,
Van
Dyke Dodge,
For policies concerning our automotive parts
website, please see www.autopartsplanets.com.
Hours of operation
Our website is available for information and to place orders 24
hours a day.
See the website home page for the hours of operation at each
dealership
Toll Free (800) 922-3316
PRICING
How to order
Galeana
Automotive Websites accept credit card payments for service contract purchases
and vehicle deposits. Galeana will accept deposits up to a maximum of $3000.00
on vehicles. The deposit will hold the vehicle for you until payment
arrangements can be made for the balance due, usually no more than 3 working
days. Your deposit will be returned if you do not accept delivery of the
product or cancel your order prior to delivery. All purchases will be confirmed by phone prior to the card being
processed.
Are there any additional
costs other than those listed on-line?
Specific
required charges on vehicle purchases will be disclosed prior to processing
your credit card for payment. Tag Fees, titling charges, and property taxes, are all determined by the state and county that the vehicle will be
titled. Galeana Automotive Group dealerships have no way to know these fees
until after the details of your purchase are determined. Upon discloser of
these charges, if they are not acceptable to you, we will cancel your order and
not process your card. Applicable sales tax will be calculated on vehicles and
Service contracts when shipped within
Pricing Errors or Change
in Factory Incentives
In
the event a product is listed at an incorrect price or with incorrect
information due to typographical error, error in pricing, product information,
or change in factory incentives, Galeana Automotive Group shall have the right
to refuse or cancel any orders placed for products listed incorrectly. We shall
have the right to refuse or cancel any such orders whether or not the order has
been confirmed and your credit card charged. If your credit card has already
been charged for the purchase and your order is canceled, we shall issue a
credit to your credit card account in the amount of the charge.
What are your shipping
rates?
Service contract purchases are
shipped to you free of charge by the Service Contract provider. Vehicles may be
shipped to you at additional charge upon request.
How can I check the
current status of an order, or change info on an order that was already placed?
All
orders are processed after telephone confirmation of your order, usually within
48 hours of being placed. If any item is out of stock, or a pricing error made
notification will be made by phone or e-mail as soon as possible. Please allow
two business days from the date of order before calling us. We will call you
prior to shipment to complete and confirm your order. You may send an
email to onlinesupport@galeanasc.com
with any questions you may have or call the local dealership per the phone
contact numbers provided on the site.
REFUND
What are your policies for warranties and returns?
No Returns. The only warranties, if any, applying
to the vehicle are those offered by the manufacturer and those offered by the
selling dealership in writing to you at the time of delivery. The selling
dealer hereby expressly disclaims all other warranties, either expressed or
implied, including any implied warranties of merchantability or fitness for a
particular purpose, and neither assumes nor authorizes any other person to
assume for it any liability in connection with the sale of this vehicle. Buyer
shall not be entitled to recover from the selling dealer any consequential
damages, damages to property, damages for loss of use, loss of time, loss
of profits, or income, or any other incidental damages.
All vehicles covered under the manufacturer's original warranty
will be repaired at a local authorized servicing dealer under the terms of the
vehicle warranty. You will receive the written factory warranty prior to
delivery.
You may cancel your DaimlerChrysler Service Contract at any time during
the plan period. If you cancel your Service Contract within the first 60 days
of the original purchase date, you will receive a full refund provided no
claims have already been paid against the contract. Refunds for cancellations
requested after 60 days will be based on a pro-rata adjustment for time or mileage
used, whichever is greater. A cancellation fee will also be assessed.
Galeana Automotive Group respects your need for
privacy and safety.
When you purchase online, we need your name, mailing address,
email address, telephone number, credit card number, credit card type,
expiration date and credit card identification number (on selected cards only).
We use this information for the sole purposes of billing and shipping purposes
and to contact you, if necessary.
We have designed the Galeana websites so that no personal
identifying information is displayed online or is accessible to the general
public. Galeana does not share names, addresses and telephone numbers with any
businesses!
We
guarantee that every online transaction you make will be 100% safe. This means
you pay nothing if unauthorized charges are made to your card as a result of
shopping at our online store. Under the Fair Credit Billing Act, your bank
cannot hold you liable for more than $50.00 of fraudulent charges. If your bank
does hold you liable for any of this $50.00, we will cover the entire liability
for you, up to the full $50.00. We will only cover this liability if the
unauthorized use of your credit card resulted through no fault of your own from
purchases made while using the secure server. In the event of unauthorized use
of your credit card, you must notify your credit card provider in accordance
with its reporting rules and procedures.
If you have any questions please contact Galeana Automotive Group
by one of the following:
Telephone: (800) 922-3316
Fax: (803) 251-2086
Email: onlinesupport@galeanasc.com
Use of Your Email Address
When you provide us with your email address, register as a
customer or make a purchase from us, we will occasionally send you email with
recommendations or notices of new products and prices. We also send email to
keep you informed about the status your orders. If you do not wish to receive
email from Galeana Automotive Group simply request to be taken off of our email
list.
Internet Protocol Address
Galeana log's the user's Internet Protocol Address (IP). An IP
Address is a number that is automatically assigned to your PC every time you
browse the Internet. Information from the IP Address is used for system
administration, to examine overall traffic trends, troubleshooting, etc. This
data is used only in the aggregate form. IP addresses are not linked to any
personal identifiable information, meaning the user is session is tracked but
the user remains anonymous. Personally identifiable information is not
collected or used.
Cookies
Galeana Automotive Websites use software tags called
"cookies" to identify customers when they visit our site. They help
us understand your buying preferences and customize our service to your needs.
By understanding which areas of the site you visit, cookies allow us to present
information, products and specials that are of personal interest. Our goal is
to save you time and make your shopping experience unique to you. The
information we collect with cookies is not sold, rented or shared with any
outside parties.
SSL Encryption
Galeana Automotive Websites uses SSL Encryption for the safety of
the consumer and his/her information. To learn more about SSL Encryption please
click on the Thawte logo located on the website Home Page.